CARELINE ADMINISTRATOR
(OPEN TO PUBLIC COMPETITION)
Family Carers Ireland (FCI) is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction. We provide a range of services and
supports for family carers through its **Apply on the website**
resource centres nationwide.
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Family Carers Ireland is seeking to recruit a motivated and
enthusiastic candidate for the role of CARELINE ADMINISTRATOR.
The Careline Administrator will work with the Careline Manager to
provide a telephone/email information, guidance and support service
for family carers through the National Freephone Careline. The
Careline Administrator will be responsible for answering, logging and
reporting on calls and communications to the Careline through the
Organisation?s Client Record Management (CRM) system and will also
be responsible for assisting the Careline Manager with the
recruitment, training and rostering of Careline volunteers, ensuring
the Careline is appropriately resourced.
The key objective for the Careline Administrator is to respond to the
caller in line with training, policies and procedures provided by the
Organisation in order to effectively deal with these calls.
ROLE CRITERIA:
The successful candidate should possess the following qualifications,
skills & attributes:
* Must be educated to Leaving Certificate or equivalent.
* Excellent ICT skills with experience of using Client Record
Management systems beneficial.
* Ideally the candidate will have direct experience of working on a
help-line.
* Past or current experience in a caring role or working directly to
support the needs of family carers in a social care / community
setting would prove beneficial.
* Full clean driving licence with willingness to travel to meetings
in Family Carers Ireland?s locations as required.
* A self-motivated person who is committed to supporting Family
Carers and the mission of Family Carers Ireland.
* Excellent oral, empathic communication skills and the ability to
establish rapport with a diverse range of people.
* Excellent listening skills and patience as well as the ability to
deal with difficult situations including strong emotions.
* Ability to work under pressure, make clear and quick decisions and
know when to escalate for support.
* Effective time management skills.
* Excellent command of English both verbal and written.
_As the successful candidate will work from home at times, it is
essential that they have excellent broadband and Three coverage._
TERMS & CONDITIONS:
ONE YEAR FIXED TERM CONTRACT AND PART-TIME ROLE (**Apply on the
website**.5 hours per week across Monday - Friday).
The role will initially be based from home as per Covid-**Apply on the
website** guidelines. Once it is allowable, the successful candidate
may have the opportunity to work from Family Carers Ireland?s centre
in Mullingar, Co. Westmeath. The salary for this role is ?**Apply on
the website**,**Apply on the website** with a pro-rated annual leave
entitlement of **Apply on the website** days per calendar year (from
January to December).
APPLICATION PROCESS
Applicants are invited to submit their up-to date CV and cover letter
demonstrating how they meet the above criteria to **Apply on the
website** no later than TUESDAY, OCTOBER 5TH **APPLY ON THE WEBSITE**.
_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
